Your registered account with dheya.com has a dheya credits balance account associated with it, which you can access when you log in to “My Account”, and click on the “Dheya Credit” tab on the panel.
Here you can see your balance of dheya credits, which is equivalent to the same amount in Indian Rupees, and which you can use to pay for future orders on dheya.com. You may make payments for future orders using dheya credits balance along with any of the other payment options e.g credit/debit cards or net banking.
When you cancel any product/service to us, in accordance with our returns policy, the amount of such return will be credited into your Dheya credit account, within two working days of the cancellation return processing.
If you have placed an order, without signing in using a password, or without using the Facebook login facility, then we shall create an account with the email ID provided while placing the order, and email you a link, using which you can set a password for your dheya account, into which the dheya credits for any cancellations or refund will be credited.
If you are sending a gift to another person, and want to allow the recipient to return the item and buy some other item from our website, you may authorize us to credit the recipient’s dheya account in case of order cancellation , instead of crediting your dheya account, by sending an email to firstname.lastname@example.org, from the email ID used while placing the order, providing us the recipients email ID and authorizing us to credit the recipients dheya account. In such a case, we shall inform the recipient to register with dheya, prior to processing the return, and shall credit his/her account with the amount of the return.
In the event that you prefer to receive a credit into your card/net banking account, instead of accumulating dheya credits, in case of returns where your card/net banking account has been charged, you may mail us (from the same email ID provided while placing the order) at refund email@example.com providing the order details and instructions for crediting your card/net banking account, instead of crediting your Dheya credits account at the time you request for such refund. Please note that we shall be unable to process a refund to your card/net banking account after a credit has been processed into your dheya account.
Once credited into your dheya account, dheya credits cannot be exchanged for cash, or credit into your card or net banking account.
Refund Policy and mode of refund:
As we are a service provider company and any customer pays us only after a selection process like an interview, online test and then after a couple of discussions, he gets selected to attain our service delivery session and he agrees with terms and conditions and signs an NDA and pays to attain service delivery sessions.
Also to impart deliver of services we invest a lot to facilitate training and delivery of service like a rented place of training, refreshment, lunch, certificate, study material, i-card, visiting cards etc.
We do not refund any amount paid once for service as we have already invested for delivery of service. In case if a customer pays more then one time by mistake or it happens due to the system/internet issue, we refund his extra amount by same payment mode within 7 working days and max by 15 working days.
Cancel and Return Policy: Once service delivery amount paid by the customer to us for a specific service, we don’t allow for cancellation as we invest a lot for delivering of services in advance. In case if he fails to join service deliver session and request us to accommodate in next upcoming session, we sometimes consider it as a special case and allow him to join in next upcoming session subject to availability of seat in next upcoming sessions and that will be in the sole discretion of Dheya Careers Mentors (India) Pvt. Ltd. Only.
PLEASE CALL AT Phone: +91 9923400555, 020-24264555, 64006555
(9.00am-9.00pm IST; 7 days a week) OR MAIL US AT firstname.lastname@example.org if you have any queries or concerns about payment options on our website.